The Six Rules of Effective Communication
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شش قانون براي برقراري ارتباط موثر
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Effective communication is vital if you wish people to understand your viewpoint. It becomes even more crucial in professional settings, as fierce
competition means that customers must be convinced that your products
are superior to your rival's. Communication is equally important in
your interactions with suppliers, coworkers, managers, and investors.
The following six rules will help
you communicate more effectively, reduce conflict in your organization,
and become a better leader.
Rule 1: Organize your thoughts.
Jumbledthoughts lead to incoherentspeech.
Organizing your thoughts systematically is the first step to effective
communication. You should be clear about the message that you want to
convey, and it is helpful to have a framework for the conversation.
Communication is a dynamic process, so you need to organize and
re-organize your thoughts accordingly as the conversation progresses.
Rule 2: Plan the conversation ahead of time.
When you think through a subject, try to envision
what sort of reaction you will evoke.
Plan out the different directions that the conversation may go, and
prepare your ground accordingly. It helps to consider the personality
and behavior of the person with whom you are dealing. This allows you
to tailor your approach accordingly.
Rule 3: Be aware of your nonverbal signals.
Did you know much of our communication happens through nonverbal
signals? The message you convey through your gestures, body language,
and facial expressions will play a huge role in the response you
elicit. For this reason, your verbal and nonverbal message need to be
consistent; otherwise, you will send mixed signals and not achieve the
outcome you desire.
Rule 4: Be succinct.
As they say, less is more. This holds true for communication as well.
Your goal in communication is to convey a message and create a certain
response. Emphasize your key points simply, and respond to questions
directly. Repeating yourself and reiteratingyour points will only detract from your message.
Rule 5: Demonstrate how the other person will benefit.
When you show how the other person will directly benefit from your
offer, you are very close to convincing him/her. To do this, you must
highlight the rewards of your offer, and explain how they will improve
his or her life. For example, instead of explaining that a new product
is more efficient, you might emphasize how much time or money the
customer will save.
Rule 6: Be a good listener.
Effective communication is two-way process; if you adopt a one-way attitude, you will fail to create a rapportwith
your counterpart. By making the other person feel that you value their
participation in the conversation, and that you are addressing his/her
needs, you make him/her much more willing to accommodate your position.
In practice, this means that you must listen patiently and converse
accordingly.
Crucial
=/adj
/
significant, important
Fierce=/adj/
done with a lot of energy and strong feelings, and sometimes violent:
Jumbled=/adj/
a lot of different things mixed together in an untidy way, without any order
Incoherent=/adj/
not expressed or organized clearly, and therefore difficult to understand
Envision=/v/
to imagine something that you think might happen in the future, especially something that you think will be good
Evoke=/v/
to produce a strong feeling or memory in someone:
Reite
rate=/v/
to repeat a statement or opinion in order to make your meaning as clear as possible
Rapport=/n/
friendly agreement and understanding between people (
relationship)